We will update this policy from time to time and publish it on our website.
- Our basis for collecting data
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- How long do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
Our Basis for Collecting Data
We will only use your personal data if we have a legal basis to do so. This means that we will only use personal data where we have your explicit consent, where it is necessary in order to perform a contract with you, to comply with a legal duty or right, to protect your vital interests, or where the processing of your personal information is in our legitimate interest and not overridden by your legal rights.
There are generally three legal bases under which we may process your data:
Consent: When consent is required we will always ask for your explicit consent to processing your personal data.
Contract: When you make a purchase from us or become a member, you are entering a contract with us. We need to process and store your data in order to perform this contract.
Legitimate interests: In some situations we collect and process your personal data for purposes that are in our legitimate organisational interests. In doing so we consider that there is no overriding prejudice to you and that you would reasonably expect us to use your data in this way.
What data do we collect?
We use your personal data to administer your subscriptions, orders and other services which you have purchased.
We collect the following data:
- Personal identification information (Name, address and postcode, email address, phone number, etc.)
- Bank and/or credit card details or PayPal account details.
We may also create information about you that becomes your personal data such as:
- Your membership number
- Membership history
- Results of surveys or quizzes you have taken
- Interactions with our website
- Payments you have made to us.
We retain membership data of former members for three years (from last interaction with the member) on our membership database, after which only the name and contact details of the former member is retained and archived for 20 years (all other data on the member's record is deleted). The archived data is not used for marketing or for contacting the former member unless the member has consented to receiving marketing communication from ourselves.
In order to access the free articles on our website you need to sign up for free access. As part of this access we collect the following information:
- Email address
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Sign up to a mailing list or newsletter
How will we use your data?
We collect your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
- Update you on changes to our website including new content in which you may be interested (members only).
- Email you with any newsletters you have opted into
Harman Hay Publications Ltd will not share your data with other companies so that they may offer you their products and services.
When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Analysis and grouping
We analyse data about our members and non-members to understand common characteristics and preferences. We analyse various types of information including activity (e.g. posts viewed) and demographic information (e.g. age or location). By analysing data and grouping people together by common characteristics, we can provide more relevant communications, offers, and information, improve our activities and services, and operate more efficiently.
Research and profiling
We also use personal data to build profiles of categories of members and add profiles to the individual’s member’s record. This enables us to understand our members and supporters, improve our relationships, and provide a better member and supporter experience.
We do not carry out profiling that has any significant legal effect on you. If we think that any profiling activities that we carry out may have a significant legal effect, then we will ask for your consent to ensure you are informed and have control.
You have the right to object to this profiling. If you would like to do so, please let us know by contacting us using the details at the bottom of this policy.
We may aggregate and anonymise personal data. We use anonymised or de-identified information for a variety of purposes, such as identifying trends or patterns within our existing member or supporter base, to improve our activities and services, including our campaigns, retail offers, services, newsletters and magazine.
How do we store your data?
Our Company securely stores your data at data centres located in the United Stated of America. These data centres meet the requirements of the EU-US and Swiss-US Privacy Shield Frameworks.
We store your bank account and debit / credit card details in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
How long do we store your data?
We keep your personal data safely for as short a time as we need it or legally have to keep it. In doing so, we:
- review the length of time we keep your personal data;
- consider the purposes for which we hold the personal data in deciding whether (and for how long) to retain it;
- securely delete personal data that is no longer needed for those purposes; and
- update, archive or securely delete personal data if it goes out of date.
The time periods for which we retain your personal data depend on the purposes for which we use it.
We have set destruction limits taking into account legal rules, your rights and our needs and have a continuous programme that securely destroys your personal data when we have reached the relevant time limit.
When you make a payment to us by giving us your card or bank account details, we may temporarily store these details securely in order to process the payment as soon as possible. After the payment has been processed we safely destroy the card or bank account details.
If you make regular payments to us, we will safely store your payment details for processing of the payment.
We would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of the Harman Hay Publishing group.
If you no longer wish to be contacted for marketing purposes, please email us at [email protected].
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Or write to us: Harman Hay Publications Ltd, Regus, 1 Northumberland Ave, London, WC1N 5BW
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
Analytics – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We use Google Analytics for this purpose.
How to manage cookies
You can set your browser not to accept cookies, the all about cookies website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at: [email protected]
Or write to us at: Harman Hay Publications Ltd, 1 Northumberland Ave, London, WC2N 5BW
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF